In 2020 we proved that we are a progressive agency that is aligned with the times.

Merkle’s year has delivered not only growth during the most disruptive time on recent record, but established a transformational new agency operating structure and client proposition in Customer Experience Management.

CXM has helped us deliver innovation and performance in the face of a huge crisis and is enabling us to become a strategic partner that will support brands navigate their way toward a new future for marketing.

It provides brands with what they require to evolve and grow, fusing technology with media, fuelled and underpinned by data capabilities that can transform the performance and nature of a business with agility and scale.

We have done all this because our people want to prove our approach is ground-breaking and will deliver for our clients.

We’ve doubled down on making sure our culture is enriched by diversity and inclusion, and enables people to reach fulfilment in their work and careers.

And we have restructured our senior leadership team to be able to drive the CXM focus into the new decade, to suit the needs of changing clients, customers and the wider landscape as a whole.

We’re ready for the future.