We’ve been first responders, helping our clients with their post pandemic fightback; using our adaptive model to help them successfully navigate through consumer and economic uncertainty.
We’ve been able to support our clients across a broader range of marketing activities than ever before, (including social commerce, connected design and service design), which has helped them to streamline and connect customer experiences – and deliver better results. We’ve won 37 new clients and broadened our scope with most of our existing ones, resulting in another year with unprecedented growth of more than 35%. We’ve continued our work as active advocates for inclusion, diversity and equity, and so our business now benefits from the fact that People of Colour make up 25% our employees. Our teams have been recognised by BIMA and the European Diversity Awards.
Read on to see why OLIVER is 2021’s Customer Engagement Agency of the Year.